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Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate…
Would I Follow Me?
Part of the Series: Business Skills Collection
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see…
Teamwork: What's Trust Got To Do With It?
Part of the Series: Business Skills Collection
Have you ever been on a team where you couldn't seem to get anything done? Or the team members just couldn't work together? It is quite possible that the team members did not trust one another; lack of trust is…
Hire for Attitude
Part of the Series: Business Skills Collection
Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of hiring someone who you thought was perfect for the job--only to find out later that the person could not work within the…
Giving Leadership Away
Part of the Series: Business Skills Collection
The first reaction of most new leaders is to take on more work--it's a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members…
Moving Forward...in the Aftermath of Trauma
Part of the Series: Business Skills Collection
How do you move forward after a disaster? What is the healthy response? The emotional aspects of traumatic events are often ignored--causing low productivity, disillusionment, and resentment within an organization. It is essential that we are prepared--physically and emotionally--for traumatic…
Leadership: What's Trust Got To Do With It? 2nd Edition
Part of the Series: Business Skills Collection
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust…
Leading with Persuasion
Part of the Series: Business Skills Collection
Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through…
You've Got Customers!
Part of the Series: Business Skills Collection
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial -the greeter at the door, the forced smile, and the gratuitous "have a…
Talk Isn't Cheap
Part of the Series: Business Skills Collection
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.…
Managing Me
Part of the Series: Business Skills Collection
As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut...or your head? This is the dilemma that the host of "Managing Me" grapples with. When problems arise at work, he can…
Would I Inspire Me?
Part of the Series: Business Skills Collection
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest…
So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.…
Leader Madness
Part of the Series: Business Skills Collection
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program "Leader Madness." The video demonstrates six warning signs of…
So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition)…
Win Teams: How One Company Made Empowerment Work
Part of the Series: Business Skills Collection
A mong the success stories of empowerment and employee involvement, few are as dramatic and inspiring as that of the Ericsson G.E. Mobile Communications plant in Lynchburg, Virginia. This video demonstrates how an employee involvement program transformed a company. The…
The Invisible Meeting
Part of the Series: Business Skills Collection
As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting effective. We have all participated in ineffective conference calls, wasting…
Business Skills Collection
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17 videos