Business Skills Collection

Show More

17 videos in this collection

Moving Forward...in the Aftermath of Trauma
How do you move forward after a disaster? What is the healthy response? The emotional aspects of traumatic events are often ignored--causing low productivity, disillusionment, and resentment within an organization.…
So HELP Me - Supervisor Edition
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the…
So HELP Me - Employee Edition
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who…
Would I Work For Me?
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what…
Would I Follow Me?
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions…
Teamwork: What's Trust Got To Do With It?
Have you ever been on a team where you couldn't seem to get anything done? Or the team members just couldn't work together? It is quite possible that the team…
Hire for Attitude
Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of hiring someone who you thought was perfect for the job--only to find…
Leading with Persuasion
Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to…
You've Got Customers!
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial -the greeter at…
Giving Leadership Away
The first reaction of most new leaders is to take on more work--it's a natural reflex. How else can they be sure their project gets done right? But the more…
Talk Isn't Cheap
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for…
Win Teams: How One Company Made Empowerment Work
A mong the success stories of empowerment and employee involvement, few are as dramatic and inspiring as that of the Ericsson G.E. Mobile Communications plant in Lynchburg, Virginia. This video…
Leadership: What's Trust Got To Do With It? 2nd Edition
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to…
The Invisible Meeting
As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting…
Managing Me
As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut...or your head? This is the dilemma that the host of "Managing…
Would I Inspire Me?
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates.…
Leader Madness
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training…

Related videos

Negotiation Skills
A dramatised training video that looks at the various skills and techniques needed for successful negotiation.
Retail Selling Skills - Dealing with Difficult Customers
Provides some easy to follow and practical suggestions on how to handle difficult behaviour from the customer.
It’s Your Call - Telephone Customer Service Skills
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It_'s Your Call_ emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being:
  • Connected: Meet Customers…
Six Skills of High-Scale Entrepreneurs
Part of the Series: Stanford Executive Briefings
Program Highlights
  • Spotting opportunities that others don't see.
  • The OODA method for fast cycle iteration: observe, orient, decide and act.
  • Why you need to set a failure ratio rather than strive for a perfect record.
How do you take an idea and turn it into a 100-million dollar…
Taking C.A.R.E. of Business - Customer Service Skills
From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills. Learning Objectives:
  • Make a customer's needs more important than…
Minute Taking Skills
When a minute taker is effective, projects run to time and information is summarised for knowledge sharing. The trouble is, most minute takers are not trained in the skills of recording, active listening and speed writing. Most minute takers don't see their role as a role equal to that of…
Time Management Skills
Time is money. Everyone needs to develop their time management skills to be able to manage their time effectively and efficiently. The Time Management Skills Ready course is packed full of practical time management tips. The course introduces practical tools that will improve productivity and enable people to take control…
Job Interview Skills (Getting a Better Job)
8 short scenarios totalling 25 minutes of footage, including managing the introduction, being specific using STAR - providing rich behavioural evidence, having the contrary example, taking control and managing the ending. This course covers essentials such as recruitment documents, CV examples, the cover letter and interview tips and techniques.
Skills, Techniques and Strategies for Effective Negotiations - With Patrick Cleary
Part of the Series: Stanford Executive Briefings
Program Highlights
  • Nine rules for getting the best deal.
  • How espionage and empathy get you prepared.
  • How to gain credibility--and the most common way to lose it.
As a former federal mediator, Pat Cleary has been involved with just about every kind of negotiation. In this entertaining presentation,…
Personal Success & Communication Skills Series 1
A series of short and entertaining videos on how to be successful by improving your communication skills.
Selection Interview Skills Series 1
A series about the skills needed to impress at an interview
Selection Interview Skills Series 2
A series about the skills needed to impress at an interview