Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland Ask Us Now!, and member of the content committee.
"This valuable training resource presents a great deal of very useful information." ~ School Library Journal
"A terrific training tool for all types of libraries. Highly recommended." ~ Video Librarian
