Handling Conflict & Difficult People Series 2

Handling Conflict & Difficult People Series 2
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3 videos in this playlist

Surviving Team Conflicts
Carol tries to resolve the aggression and lack of assertiveness in different members of the team.
  • Don't let conflicts grow. INSTEAD: Discuss and resolve issues.
  • Don't be afraid to…
Giving Hygiene Feedback
Everyone tries to work out the best approach to give Sanjay feedback, with some being more effective than others.
  • Don't make jokes. INSTEAD: Use a personal approach.
  • Don't leave…
Managing a Complainer
Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak English and that Carlos is no longer cleaning…

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