Handling Conflict & Difficult People Series 1

Handling Conflict & Difficult People Series 1
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4 videos in this playlist

Handling Anyone Difficult
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them,…
Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing…
Resolving Conflict
As Carol's manager, Serena has observed that she is egotistical and doesn't listen. Serena notes that conflicts often occur in the workplace because people are territorial, aloof, negative or antagonistic.…
Mediating for Resolution
Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company…

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