Leadership: What's Trust Got To Do With It? 2nd Edition
Part of the Series: Business Skills Collection

Leadership: What's Trust Got To Do With It? 2nd Edition
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Teamwork: What's Trust Got To Do With It?
Part of the Series: Business Skills Collection
Have you ever been on a team where you couldn't seem to get anything done? Or the team members just couldn't work together? It is quite possible that the team members did not trust one another; lack of trust is one of the main impediments to effective team-work. This video…
You've Got Customers!
Part of the Series: Business Skills Collection
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial -the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all…
So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the…
So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…
Leadership for Innovation - With Linda Hill
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What kind of leadership is needed when innovation is your competitive advantage? From her research on companies that have achieved breakthrough innovations, Professor Hill found a common leadership approach. Leaders at Pixar, eBay Germany, Google, HCL Technologies, and IBM, among others, build communities of people who are both "willing and…
Work Place Excellence: Inspirational Leadership
Discover the behaviours, attitudes and strategies of outstanding leaders:
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  • Project your passion
  • Drive your decisions
  • Empower your champions
  • Reach your goals
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We Are The Ones - Leadership and Positive Change
We Are The Ones is Star Thrower Distribution's inspirational short program that encourages us to look to ourselves for leadership and positive change. Taken from 'A Message from The Elders', Hopi Nation, Oraibi, Arizona, We Are The Ones will help any organization come a step closer to recognizing and achieving…
Difficult People and Situations: Leadership Sins
Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes. Part 1: The Sins -David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge…
Giving Leadership Away
Part of the Series: Business Skills Collection
The first reaction of most new leaders is to take on more work--it's a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members become. The greatest challenge for team leaders is to let…
Getting (More of) What You Want - Negotiating Deals Big and Small
Part of the Series: Stanford Executive Briefings
Program Highlights
  • Negotiations as collaborative events.
  • Three negotiating tools that are almost never used to their potential.
  • The surprising advantage gained by focusing your counterpart's attention on his or her alternatives.
A negotiation is not a battle. That's how Professors Neale and Lys begin this presentation, explaining that…
Executing Your Strategy - How to Break It Down and Get It Done by Raymond Levitt
Part of the Series: Stanford Executive Briefings
In a business environment of fastmoving markets, global supply chains, and dynamic technologies, executing strategy is becoming increasingly dif cult. How do you aim for a target that is constantly shifting--while standing on a platform that is constantly destabilized? Professor Levitt provides the answer: plan in detail only as far…
Celebrate What's Right With The World - A Vision of Possibilities
This new training program teaches what a powerful force having a vision of possibilities can be for you. Do you have a vision for your organization? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities. In this new…