Managing Me
Part of the Series: Business Skills Collection

Managing Me
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So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the…
So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…
Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, "Would I Work For Me?" demonstrates a…
Would I Follow Me?
Part of the Series: Business Skills Collection
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to…
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Part of the Series: Business Skills Collection
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in…
Don't Just Set Prices: Manage Them Strategically! - by Tom Nagle
Part of the Series: Stanford Executive Briefings
Traditional pricing methods involve a trade-off. You want to charge as much as you can in order to maximize Profits, but not so much that there is a negative impact on sales. So when a customer rejects your price, does it mean that the price is too high? According to…
How to Manage People Through Continuous Change - With Carol Kinsey Goman, PhD
Part of the Series: Stanford Executive Briefings
Change is no longer an event. Change is business as usual. Customers are demanding more, competition is erce, and a turbulent economy and technological advances increase the pressure to do more with less. So how do you implement a change initiative and keep your organization exible and adaptive? Dr. Goman...Change…
The Risk Matrix - How to Manage Innovation Risk and Reward by George Day
Part of the Series: Stanford Executive Briefings
How do growth leaders such as Procter & Gamble, GE, and Amazon consistently achieve above-average organic growth? These companies pursue a disciplined, systematic process that distributes innovations across a spectrum of risk, ensuring that they balance incremental growth with breakthrough opportunities. For most companies, notes Professor Day, minor innovations make...How…
Managing Ethics
Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace. The benefits of working in an ethical company are well known. This managing ethics training video will help your…
Managing Millennials - With Alec Levenson
Part of the Series: Stanford Executive Briefings
Program Highlights
  • Lifecycle changes that affect every generation and why this one is different.
  • Why burnout among high performers often goes unnoticed--until it's too late.
  • The Millennials' rose-colored pay expectations and beliefs about what they are worth.
New generations entering the job market have always caused disruption for…
Managing Performance & Standards Series 1
A short, entertaining, and informative series on how to go about performance and standards in the workplace.
Managing Stress, Safety & Well Being Series 1
A short, entertaining, and informative series on how to handle the stress of working and safety.