Managing Performance & Standards Series 1

Managing Performance & Standards Series 1
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5 videos in this playlist

Understanding Accountability
Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must…
Using Goals to GROW
Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice-president at Cutting Edge. G is for setting a Goal. Carol's goal…
Coaching New People
Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does…
Sharing Feedback
Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling…
Giving Managers Feedback
Marcus is pleased to invite open feedback. Carol enjoys a unique opportunity to give some feedback to her managers. She is excited at the prospect of pointing out some of…

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