Moving Forward...in the Aftermath of Trauma
Part of the Series: Business Skills Collection

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Interviewing and Business Networking
Part of the Series: Business SoftSkills Series
Packed with information on the correct way to handle interviews and how to network, this video offers the four important steps for a successful interview. It explains how to create an "elevator speech", as well as teaching the six tips for successful business networking through case studies and role-playing.
Phone Skill Series
In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation. In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave…
Embracing Change
Embracing Change was created to stimulate conversation. Using "person-on-the-street" interviews, you will be introduced to a cast of characters that not only share how we should deal with change, but are required to put their thoughts into action. Six Ways to Embrace Change:
  • Be Open and Adaptable
  • Be Enthusiastic
It’s Your Call - Telephone Customer Service Skills
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It_'s Your Call_ emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being:
  • Connected: Meet Customers…
Employment Law, The Employment Tribunal (UK)
Employment laws affect both employers and employees in many different ways. This film explains the key bits of legislation and examines how they work in the real world.
Motivation Theories
How do companies try to motivate their employees? What are the theories behind motivation, and do they work in the real world? What do staff feel motivates - or demotivates - them?
Leadership for Innovation - With Linda Hill
Part of the Series: Stanford Executive Briefings
What kind of leadership is needed when innovation is your competitive advantage? From her research on companies that have achieved breakthrough innovations, Professor Hill found a common leadership approach. Leaders at Pixar, eBay Germany, Google, HCL Technologies, and IBM, among others, build communities of people who are both "willing and…
Seven Principles for Building Successful Businesses - With David DeWalt
Part of the Series: Stanford Executive Briefings
Program Highlights:
  • Generating a "noble cause" to find, motivate and retain the best employees.
  • How to instill and channel a winning culture.
  • Why acquisitions fail--and how to make them succeed.
  • "If you can see it, you can be it."
Based on 25 years of experience in Silicon Valley,…
Work Place Excellence: Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements:
  • Identify opportunities to improve
  • Develop new ideas
  • Ask your employees
  • Replicate others' success
  • Use think tanks
  • Focus on good ideas
  • Implement initiatives
  • Evaluate and learn
Work Place Excellence: Vision & Values
Be inspired to develop a powerful vision and values to motivate others:
  • Present a powerful vision with clear goals
  • Personalize your vision
  • Align people to changing vision
  • Develop meaningful values
  • Demonstrate values with actions
  • Build values into the culture
Work Place Excellence: Green & Giving
It's easy to make a difference at work and for the environment:
  • Implement green initiatives
  • Give back
  • Use targets to achieve results
  • Communicate and educate
  • Respond to crises
  • Commit to change
Work Place Excellence: Wellbeing & Balance
Healthy people with work-life balance will be happier and more productive:
  • Feel the benefits of exercise
  • Offer health initiatives and activities
  • Encourage staff to be active
  • Be proactive about safety
  • Implement policies for work-life balance