Personal Success & Communication Skills Series 1

Personal Success & Communication Skills Series 1
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5 videos in this playlist

Achieving SMART Goals
Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. Carol says she is successful because she constantly sets herself daily, weekly,…
Developing Successful Mindsets
Steve's negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook.
  • Don't dwell on negatives. INSTEAD: Focus on strengths.
Listening Actively
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the…
Responding Thoughtfully
Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam…
Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out…

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