Sales, Service & Negotiation Series 1

Sales, Service & Negotiation Series 1
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4 videos in this playlist

Creating Positive Impressions
Carol and her team fail to impress and must learn to change. This episode looks at how people conduct themselves when greeting clients, working together, body language and how to…
Enhancing Service
Service is integral to Cutting Edge, if a client is not happy, they can lose business. Marcus likens service to a gecko's suction capacity, once you get a client, you…
Building Relationships
Marcus sets up a "speed socializing" exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the 'relationship' skill…
Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul's company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges…

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