So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection

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So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…
Leadership: What's Trust Got To Do With It? 2nd Edition
Part of the Series: Business Skills Collection
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust and gaining employee involvement. "Leadership: What's Trust Got To Do…
Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, "Would I Work For Me?" demonstrates a…
Would I Follow Me?
Part of the Series: Business Skills Collection
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to…
Managing Me
Part of the Series: Business Skills Collection
As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut...or your head? This is the dilemma that the host of "Managing Me" grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each…
Would I Inspire Me?
Part of the Series: Business Skills Collection
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in…
The New Business of Paradigms - Second Edition
Joel Barker's The New Business of Paradigms - Second Edition is now available. The following improvements have been made to this best-selling program: Shorter and a more focused message. The result is a fast moving, visually stunning program that will engage the viewer while helping them develop the skills needed…
Give Me A Break
In Give Me a Break, four people are given the chance to change their life by experiencing a job they've dreamed about under the watchful eye of a mentor. Does the reality live up to their expectations? Have the breakers got what it takes to make the grade?
Common Purpose - Getting from Me to We by Joel Kurtzman
Part of the Series: Stanford Executive Briefings
Companies that achieve and sustain exceptional results over time are rare. Those that do are made up of people united by a common purpose--one that fosters hard work, sacrifice, and exemplary performance to accomplish the goals of the organization. Their leaders, whether at Disney, Google, or Staples, inspire a palpable…
Leadership for Innovation - With Linda Hill
Part of the Series: Stanford Executive Briefings
What kind of leadership is needed when innovation is your competitive advantage? From her research on companies that have achieved breakthrough innovations, Professor Hill found a common leadership approach. Leaders at Pixar, eBay Germany, Google, HCL Technologies, and IBM, among others, build communities of people who are both "willing and…
Seven Principles for Building Successful Businesses - With David DeWalt
Part of the Series: Stanford Executive Briefings
Program Highlights:
  • Generating a "noble cause" to find, motivate and retain the best employees.
  • How to instill and channel a winning culture.
  • Why acquisitions fail--and how to make them succeed.
  • "If you can see it, you can be it."
Based on 25 years of experience in Silicon Valley,…
Work Place Excellence: Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements:
  • Identify opportunities to improve
  • Develop new ideas
  • Ask your employees
  • Replicate others' success
  • Use think tanks
  • Focus on good ideas
  • Implement initiatives
  • Evaluate and learn