Work Place Excellence: Recognition & Feedback

Work Place Excellence: Recognition & Feedback
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Work Place Excellence: Passion for Service Excellence
See the difference when people want to provide exceptional service:
  • Be passionate about your work
  • Make a positive first impression
  • Happy voice
  • Positive greeting
  • Fast response
  • Professional image
  • Build friendly relationships
  • Know your product
  • Understand needs and deliver solutions
  • Turn complaints into commendations
Work Place Excellence: Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements:
  • Identify opportunities to improve
  • Develop new ideas
  • Ask your employees
  • Replicate others' success
  • Use think tanks
  • Focus on good ideas
  • Implement initiatives
  • Evaluate and learn
Work Place Excellence: Vision & Values
Be inspired to develop a powerful vision and values to motivate others:
  • Present a powerful vision with clear goals
  • Personalize your vision
  • Align people to changing vision
  • Develop meaningful values
  • Demonstrate values with actions
  • Build values into the culture
Work Place Excellence: Green & Giving
It's easy to make a difference at work and for the environment:
  • Implement green initiatives
  • Give back
  • Use targets to achieve results
  • Communicate and educate
  • Respond to crises
  • Commit to change
Work Place Excellence: Wellbeing & Balance
Healthy people with work-life balance will be happier and more productive:
  • Feel the benefits of exercise
  • Offer health initiatives and activities
  • Encourage staff to be active
  • Be proactive about safety
  • Implement policies for work-life balance
Work Place Excellence: Inspirational Leadership
Discover the behaviours, attitudes and strategies of outstanding leaders:
  • Lead by example
  • Project your passion
  • Drive your decisions
  • Empower your champions
  • Reach your goals
  • Give time and respect to your people
Work Place Excellence: Employer of Choice
Find out how to be a respected and award winning employer:
  • Create a culture of pride
  • Promote yourself as an employer of choice
  • Recruit the best people
  • Provide development opportunities
  • Offer flexible work arrangements
  • Be family friendly
Work Place Excellence: Open Communication & Teamwork
Learn how to communicate effectively to achieve best results:
  • Promote open and honest communication
  • Share information, not gossip
  • Build collaborative relationships
  • Resolve conflict productively
  • Create a warm welcome
Work Place Excellence: Motivating Fun Workplace
Find out why some people love coming to work and doing their best:
  • Energize with breakfast
  • Create a fun caring culture
  • Make the workplace desirable
  • Use light, colour and design
  • Encourage staff creativity
  • Make work spaces comfortable
  • Provide relaxing zones for time out
  • Offer team building activities
  • Meet, celebrate…
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Assertiveness at Work
Features a variety of dramatized workplace scenarios demonstrating assertive behaviour and its two alternatives - submissive and aggressive.
Communication at Work: Chinese Whispers
Looks at the importance of face to face communication, direct instructions and clarifying information.