Would I Follow Me?
Part of the Series: Business Skills Collection

Would I Follow Me?
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Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, "Would I Work For Me?" demonstrates a…
Would I Inspire Me?
Part of the Series: Business Skills Collection
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in…
Motivation Drive - Time Management
Introduces the concept of goal setting and the importance of managing time for achieving those goals.
So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the…
So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…
Managing Me
Part of the Series: Business Skills Collection
As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut...or your head? This is the dilemma that the host of "Managing Me" grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each…
Change Management and Strategic Planning - With Roberta Katz
Part of the Series: Stanford Executive Briefings
Change inevitably generates resistance. Even the best strategic plans will fail if this resistance is not met and overcome. The challenge is to create a wave of change by gaining commitment from your employees as well as the other stakeholders necessary to make it happen. Dr. Katz explains six principles...Change…
A New Challenge: Global Supply Chain Risk Management
Course Overview With their supply chain expanding to include a web of third-party service providers managing mission-critical business functions and operations, many companies have assumed that their exposure to uncertainty has also increased. Management expert Gary Lynch reveals how you can anticipate, as well as manage, the risk exposures of…
Recruitment & People Management
This collection addresses recruitment and selection of candidates, human resources issues and management of people.
Management Styles 1
Part of the Series: Recruitment & People Management
This classic best seller vividly illustrates different management styles in action. Tony Spence is the epitome of the autocratic manager. Shouting and swearing, he bullies and generally humiliates his team of sales people. By contrast, supermarket personnel manager June takes a more bureaucratic approach, strictly applying the rules and regulations.…
Time Management Skills
Time is money. Everyone needs to develop their time management skills to be able to manage their time effectively and efficiently. The Time Management Skills Ready course is packed full of practical time management tips. The course introduces practical tools that will improve productivity and enable people to take control…
Management Styles 2
Part of the Series: Recruitment & People Management
Textbooks speak of three management styles - autocratic, democratic and laissez faire. But how neatly do people fit into these categories? Lively dramatised case studies show what happens in the real world. LIMITS OF DEMOCRACY: Simon prides himself on being open-minded. He listens to staff and involves them in decision-making.…