You've Got Customers!
Part of the Series: Business Skills Collection

You've Got Customers!
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Program Highlights
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Customer Service Zone
Sample agendas, PowerPoint, exercises, role plays and more
Customer Service Basics
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are:
  • Approachability
  • How to Complete A Transaction Successfully Every Time
  • Coping With Unhappy Customers
  • Effective Listening